Privacy Policy

Last Updated: July 4, 2025

Thank you for visiting the website of Express Plumber West Valley City (“Company”, “we”, “us”, or “our”). This Privacy Policy (“Policy”) describes how we collect, use, and share information gathered through our website (https://www.expressplumberwestvalleycity.com/) or through any request for a quote submitted by you via the Website.

This Policy will inform you of the following:

What personally identifiable information (“PII”) is collected, how it’s used, and with whom it may be shared;
What choices you have regarding the use of your data;
The security measures in place to protect your information;
How to correct any inaccuracies in your data.

Information Collection, Use, and Sharing

We only collect information that you voluntarily provide via the Website’s required form fields.

We use your information to respond to your inquiries or service requests. We do not sell your personal information. However, your information may be shared with our Premier Partners (as defined in our [Terms of Service]) to fulfill your request. These partners may further share your data with their teams, affiliates, vendors, or clients as needed to provide relevant services.

Unless you opt out, we may use your contact details to share promotional updates, offers, service changes, or updates to this Policy.

Your Access to and Control Over Information

You can opt out of future communications or make the following requests at any time by contacting us at [email protected]:

View any data we have about you
Update or correct your data
Request deletion of your data
Express concerns about our data practices

Security

We take precautions to safeguard your data. All sensitive information submitted through the Website is encrypted during transmission (look for “https” or a padlock symbol in your browser). Only authorized employees with specific job duties (e.g., customer service, quoting) can access your information. We store all PII on secure servers.

If you believe we are not complying with this Policy, please contact us at [email protected].

CCPA – Rights for California Residents

Under the California Consumer Privacy Act (CCPA), California residents (“Consumers”) are entitled to specific rights regarding their Personal Information (“PI”).

Categories of PI We Collect
We collect the following PI through the Website:

Contact Information: Name, email, phone number, street address
Device Identifiers: IP address

Sources of PI
We gather PI:

Directly from users (e.g., form submissions, reviews)
Indirectly from browser/device interactions
From Premier Partners or public sources (e.g., social media)

Purpose of PI Collection
We use PI to:

Respond to service or quote requests
Provide customer support
Improve our Website and offerings
Meet legal and regulatory obligations

PI Retention
We retain PI only as long as necessary, based on sensitivity, purpose of collection, risk of misuse, and applicable legal requirements.

Sharing of PI
We may share your PI with:

Service providers and Premier Partners
Contractors, affiliates, or subsidiaries
External advisors (e.g., auditors)
Legal or government authorities, as required

California Consumer Rights
You have the right to:

Notice of PI categories collected and purposes
Know what PI we’ve collected and disclosed in the last 12 months
Request deletion of your PI
Non-discrimination for exercising your rights

We do not sell your PI, and therefore no opt-out mechanism is necessary.

To exercise your rights, submit your request to [email protected]. Include your full name, contact info, and the date of your original request. We will respond within 20 business days with the names of any Premier Partners who received your data.

If you choose to authorize a third party to act on your behalf, that party must provide satisfactory written proof of their authority.

Privacy Policy

Information Collection, Use, and Sharing

Your Access to and Control Over Information

Security

CCPA – Rights for California Residents

Company Information